This policy explains the information TN Mobile uses when you shop, request support, communicate with us on WhatsApp, or explore TN POS and TN CRM services.
tnmobile.lk • Nittambuwa, Sri Lanka
01 / Order information
Contact, delivery and purchase details
02 / Service support
WhatsApp, enquiries and service requests
03 / Your choices
Consent-based marketing communication
IMPORTANT TO KNOW
Marketing only with your consent
We use customer contact details for marketing messages only where the customer has provided consent. You may ask us to stop marketing communications using the contact details below.
01 / ORDER INFORMATION
Information we collect
When you place an order or contact TN Mobile, we may receive your name, phone number, email address, delivery or pickup details, products or services requested, order history and messages you send us.
If you request software services, we may also process relevant business and account information supplied for TN POS or TN CRM setup and support.
Technical information and cookies may be used where required for shopping-cart functionality, site operation and security.
02 / SERVICE DELIVERY
How we use information
To process orders, arrange islandwide courier delivery or shop pickup, provide support, communicate order updates, handle warranty and replacement requests, and deliver requested software services.
To respond through email, telephone and WhatsApp when you contact us or need information about your order or service.
To send promotional messages only with your consent.
03 / PAYMENT PARTNERS
Payments, deliveries and service providers
TN Mobile offers KOKO, Payzy, cash on delivery and card payments where available at checkout. Information needed to complete a selected payment may be processed by the relevant payment service.
Where necessary to complete a delivery or provide a requested service, relevant details may be shared with courier, payment or service providers for that purpose.
Payment provider privacy terms may also apply to transactions made through their services.
04 / SITE FUNCTIONALITY
Cookies and security
The website may use cookies and related technical information to keep the shopping cart working, support sign-in sessions and maintain site security.
We take appropriate care when handling customer information, but no online transmission or storage method can be guaranteed completely secure.
05 / DATA REQUESTS
Retention and your requests
Information is retained as needed for the relevant order, service, support request and applicable business or legal obligations. No fixed retention period is stated for every category.
For questions about your information, updates or consent to marketing, please contact support@tnmobile.lk. We will consider requests in line with applicable requirements.
06 / POLICY CHANGES
Policy updates
TN Mobile may update this policy as business services or applicable requirements change. Please review the current version published on this website.
Questions about your information?
Contact TN Mobile directly for privacy enquiries or marketing-consent requests.
TN Mobile · No. 14, New Shopping Complex, New Bus Stand, Nittambuwa, Sri Lanka
