Return eligibility depends on the product and the issue reported. We do not accept returns solely because a customer changes their mind.
tnmobile.lk • Nittambuwa, Sri Lanka
01 / Product-specific periods
Applicable return periods vary by product
02 / Wrong or damaged items
Eligible cases receive a replacement
03 / Return courier costs
TN Mobile covers eligible return shipping
IMPORTANT TO KNOW
Important: made-to-order hydrogel protectors
Hydrogel protectors are cut for the customer’s selected phone model after the order is placed. After cutting, cancellation and ordinary returns are not accepted. If the cut is incorrect or there is a manufacturing defect, TN Mobile provides a replacement.
01 / RETURN GUIDANCE
General returns and replacements
The available return period varies by product. Check the product-specific terms or contact TN Mobile to confirm the applicable period for your item.
Change-of-mind returns are not accepted. If an item is delivered damaged or the wrong item is supplied, TN Mobile provides a replacement for an eligible claim.
For eligible damaged or incorrect-product returns, TN Mobile bears the return courier charge.
02 / MADE TO ORDER
Custom-cut hydrogel protectors
Hydrogel protectors are made to order using the selected device model, cutting style, placement and finish.
Once a protector has been cut, it cannot be cancelled or returned for change of mind.
If a protector is incorrectly cut or has a manufacturing defect, TN Mobile provides a replacement. Hydrogel protectors do not carry a separate general warranty.
03 / WARRANTY COVERAGE
Product warranty coverage
Used mobile phones: 1-month one-to-one replacement coverage; 3-month repair warranty; and 6-month software warranty.
Accessories: 6-month warranty.
Hydrogel protectors: no general warranty; replacement is available for a wrong cut or manufacturing defect.
Warranty coverage and return eligibility are assessed against the relevant product and issue. These statements do not remove any rights available under applicable law.
04 / SOFTWARE TERMS
TN POS & TN CRM — trials and refunds
TN POS and TN CRM have plan-dependent trial periods of 3 to 7 days, allowing customers to evaluate the software before purchasing.
Monthly, annual and lifetime packages may be offered with the plan details shown for the selected package.
Where a software refund is approved, TN Mobile deducts the value of the days the software was used and applicable additional refund charges. The amount of any additional charge and the calculation must be confirmed with TN Mobile during the refund request; no fixed fee is stated here.
05 / CUSTOMER SUPPORT
How to contact us about an issue
Contact TN Mobile using 070 282 0446 or support@tnmobile.lk. Share your order details, the affected product and a description of the problem; photographs can help us assess a wrong or damaged item.
We will review the product-specific period and circumstances, then explain the next step for an eligible replacement or refund request.
Need a replacement or warranty review?
Our support team can check the relevant product terms and guide the next step.
TN Mobile · No. 14, New Shopping Complex, New Bus Stand, Nittambuwa, Sri Lanka
